This 3‑Year Hardware Support package for Scale Computing HCI Appliances provides comprehensive coverage designed to ensure long‑term reliability, performance, and operational continuity. It is an essential service add‑on for organizations deploying the SC//Platform, Scale Computing’s hyperconverged infrastructure solution known for its simplicity, cost‑efficiency, and high availability.
The support plan includes three full years of SC//Hardware Warranty, offering protection against hardware failures and ensuring rapid replacement and remediation. To purchase this service, customers must already have an SC//Hardware Appliance and an active SC//HyperCore Software Subscription, as the platform integrates compute, storage, and virtualization into a unified system.
Scale Computing’s architecture eliminates the complexity of traditional data centers by removing the need to independently source and manage servers, storage arrays, and hypervisors. This support package reinforces that simplicity with dependable hardware coverage throughout the lifecycle of the appliance.
| Specification | Details |
|---|---|
| Service Type | 3‑Year Hardware Support (HW‑3) |
| Applies To | Scale Computing HCI Appliance |
| Requirements | SC//Hardware Appliance + SC//HyperCore Software Subscription |
| Included Coverage | 3 Years of SC//Hardware Warranty |
| Platform Compatibility | SC//Platform (Hyperconverged Infrastructure) |
| Primary Benefits | Reliability, performance assurance, hardware replacement coverage |
| Intended Use | Enterprise, edge, and data center HCI deployments |
| Product Context | Supports environments using integrated compute, storage, and virtualization |
| Vendor Positioning | Designed for simplicity, cost‑effectiveness, and high availability |
